Politique de remboursement

Peru Gift Shop Return & Refund Policy

At Peru Gift Shop, we strive to provide high-quality, artisan-made products. If you're not completely satisfied with your purchase, we're here to help.

Return & Exchange Policy

  • Return Window: You have 10 days from the date of purchase to request a return or exchange.
  • Item Condition: The item must be unused, in its original condition, and in the original packaging.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.
  • Non-Returnable Items: Gift cards and sale items are non-refundable.

How to Return an Item

  1. Pack the Item Securely: Ensure the product is in its original condition.
  2. Include Proof of Purchase: A receipt or order confirmation must be enclosed.
  3. Ship the Return To:
    Peru Gift Shop LLC
    2160 Jennings St., Woodbridge, VA 22191, United States

📧 Email us at sales@perugiftshop.com for assistance.

Partial Refunds & Special Conditions

Partial refunds may be granted for:

  • Items not in original condition, damaged, or missing parts (not due to our error).
  • Items returned more than 30 days after delivery.

Refund Process

Once your return is received and inspected, you will receive an email confirming receipt.

  • If approved, your refund will be processed within a few business days, and a credit will be issued to your original payment method.
  • Late or missing refunds? Check your bank account, contact your credit card company, and then your bank. If the refund still hasn’t posted, email us at sales@perugiftshop.com.

Exchanges

  • Exchanges are only available for defective or damaged items.
  • To request an exchange, email us at info@perugiftshop.com and ship the item to the address above.

Gift Returns

  • If the item was marked as a gift at purchase, you’ll receive a gift credit upon return approval.
  • If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your total.
  • For returns over $75, we recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of your return.

📧 For any questions or assistance, email us at info@perugiftshop.com or call toll-free at 877-866-3806.